In conversations about leadership, the focus often falls on bold decision-making, visible impact, and large-scale transformation. But real leadership, the leadership that creates lasting change is often much quieter. It’s found in small actions, in empowering others, and in recognizing that change is not always about taking charge but about stepping back when necessary.
Research increasingly supports this shift in perspective. A 2023 McKinsey & Company report on leadership effectiveness found that the most successful leaders in complex, uncertain environments were those who fostered psychological safety, encouraged team autonomy, and focused on collaborative problem-solving rather than command-and-control approaches.
For Sophia Kaleta, a participant in the Global Citizenship Learning Program from the 2023 Cohort, this realization reshaped her understanding of leadership. A student at Friedrich Schiller University in Jena, Germany, Sophia initially believed that leadership required constant action, taking responsibility, solving problems, and pushing things forward. However, her experience in the program challenged this perspective, offering new insights into how leadership truly operates.
Learning to Lead: When Doing Less Means Achieving More
“I used to think that being a leader meant taking responsibility for everything,” Sophia admitted.
For a long time, Sophia believed that leadership was about action, about being the one who made things happen. But through her experience in the program, she found herself in teams where some people naturally took charge while others hesitated to participate. She wanted things to move forward, but she also didn’t want to silence others in the process.
“I realized that leadership isn’t about doing everything yourself; it’s about making space for others to grow. If you always step in, others won’t feel the need to contribute,” she said. “So, I started pulling back a little, encouraging, rather than directing. And I saw a change. People started stepping up.”
That shift, from doing to enabling, was one of her biggest takeaways. Leadership, she learned, isn’t about efficiency alone; it’s about sustainability. It’s about building people up so that when you step away, the work continues.
The Myth of ‘Big Change’ and the Reality of Small Actions
Before joining the program, Sophia believed that creating impact meant making headlines, launching large-scale initiatives, entering politics, or engineering groundbreaking innovations.
“I felt this pressure to do something big, to create visible change. But that also made me hesitant. I kept thinking, ‘What if I’m not ready? What if I don’t have the resources or the skills?’”
That belief began to shift during a local campus project, where her team was trying to boost student engagement but kept running into logistical hurdles. Amid the challenges, Sophia made a simple suggestion: tweak the language in their outreach materials to make the message more inviting and relatable.
“It wasn’t a big idea,” she recalled. “Just a small shift in how we were presenting things. But it made a huge difference.”
That was her eye-opening moment: change doesn’t have to be big to matter.
Sophia’s insight aligns with what Wharton Executive Education refers to as Nano Tools: small strategic behavior changes that leaders can apply immediately to drive better outcomes. One such nano tool emphasizes the power of reframing: using positive, human-centered language in communication to improve engagement and connection.
Nano Tool in Action:
Instead of messaging that focuses on tasks or responsibilities, leaders can shift language to emphasize shared purpose or personal relevance, a small change that significantly boosts resonance.
Sophia’s suggestion, though seemingly minor, used the same principle. By adjusting tone and intent in their outreach, the team saw greater response and involvement.
This experience helped her reframe her entire approach to impact. It wasn’t about orchestrating massive change from the top, it was about identifying leverage points where small, strategic shifts could unlock bigger results.

Sophia at India GCC 2024
Finding Your Place in a Bigger Movement
One of the most powerful shifts in Sophia’s journey was how she began to see herself in the bigger picture. When she used to think about challenges like climate change, inequality, or education gaps, they felt overwhelming, massive issues rooted in history and systems, far beyond the reach of any one person.
She believed real change could only come from powerful institutions, governments, major organizations, or influential leaders. But during her program, that belief began to change. She met people from all walks of life, some leading grassroots efforts in their communities, others advocating for policy change, and many simply opening up difficult conversations that challenged biases and reshaped perspectives.
It was then that she realized: being part of change didn’t mean carrying the whole weight. It meant showing up, in whatever way you could, as part of a larger movement.
“I see myself as one small piece of a bigger puzzle. And that’s okay. Everyone plays their role, and together, we create change.”
This shift lifted a weight off her shoulders. She no longer felt pressure to “do it all.” Instead, she began to focus on how she could contribute meaningfully, based on her own strengths, passions, and capacity.
Daniel Hunter, in his article Understanding Your Role in Social Change, describes this idea beautifully. He outlines four key roles that change makers often play: Helpers, Advocates, Organizers, and Rebels.
- Helpers support others through direct service, teachers, caregivers, and frontline workers who meet immediate needs.
- Advocates push for policy and institutional reform, working within systems to create lasting change.
- Organizers build collective power, connecting people and creating the momentum for action.
- Rebels challenge the status quo through protest, resistance, and bold disruption.
Each role is vital. No one role is more important than the other and most movements need all four to succeed.
Sophia began to see herself as a Helper and a budding Advocate, working closely with others, building trust, and speaking up for what she believed in. Understanding that there were many ways to show up allowed her to move from feeling overwhelmed to feeling empowered.
Because real change doesn’t come from one person doing everything. It comes from many people doing their part together.
From Ideas to Impact: Rethinking How We Solve Social Problems
Social change often begins with good intentions but turning those intentions into lasting impact requires more than just passion. It demands structure, iteration, and deep listening. This became clear to Sophia during a menstrual awareness project she co-led with Youth for Parivarthan. Initially, her team had ambitious plans, but instead of rushing into implementation, they paused to understand the community they aimed to serve. Sophia returned to her former school, consulted a biology teacher, and explored how menstrual education was taught and received. This grounding in lived realities helped them shape a more relevant, resonant intervention.

Project group working towards gender equality (SDG 5) at the India GCC 2024.
At the same time, working with a diverse team revealed varying levels of comfort around the topic, requiring her to adapt her communication approach. What began as a detailed, information-heavy session was refined, based on feedback, into something more digestible and engaging.
“This experience helped me bridge the gap between ideas and action,” Sophia reflected. “Change isn’t just about big ambitions, it’s about understanding the community, listening, and adapting.”
Her process mirrored principles from design thinking, a methodology gaining traction among social innovators for its human-centered, iterative approach. As explored in the Stanford Social Innovation Review, design thinking offers an alternative to conventional problem-solving by embracing experimentation, rapid prototyping, and co-creation with communities. Rather than delivering polished solutions from the top down, it encourages testing messy ideas early, learning from failure, and refining continuously.
However, many social impact efforts fall short of this potential. Fear of failure or organizational resistance to new ways of working often limit the depth of engagement. Design thinking, when embraced fully, helps navigate the complexity of systemic issues by balancing empathy, creativity, and adaptability.
Sophia’s story is a reminder that meaningful change isn’t about having all the answers from the start. It’s about staying curious, collaborating deeply, and committing to evolve as you learn. And in doing so, even small interventions can lead to lasting impact.
Leadership Reimagined Through Global Citizenship
Sophia’s story is one that many of us can relate to. We often hesitate to take action because we feel it’s not enough. We worry about whether we’re doing leadership ‘right.’
But her journey reminds us that leadership isn’t about being the loudest voice or taking the biggest step, it’s about enabling others, taking small, consistent actions, and trusting that even the smallest efforts contribute to something bigger.
This shift from individual ambition to collective purpose, from doing to enabling is precisely the kind of transformation that the Global Citizenship Learning Program (GCLP) seeks to nurture. Inspired by the principles of Global Citizenship Education (GCED) developed by UNESCO, the program empowers young people to see themselves not just as local actors but as engaged members of a global community.
GCED, as framed by UNESCO, promotes three core dimensions of learning:
- Cognitive: Developing knowledge and understanding of global issues and the interconnectedness of local, national, and global systems.
- Socio-emotional: Fostering values such as empathy, solidarity, and respect for diversity.
- Behavioral: Encouraging responsible action and meaningful participation at all levels of society.
The GCLP translates these principles into practice. Through immersive modules, collaborative projects, and real-world engagement, participants are encouraged to critically reflect, listen deeply, adapt solutions to diverse contexts, and co-create sustainable impact.
In doing so, the program doesn’t simply teach global citizenship, it cultivates it as a lived experience, preparing a new generation to lead with humility, courage, and a sense of shared responsibility.
Want to learn more about how global citizenship empowers change-makers like Sophia? Explore the Global Citizenship Learning Program